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09-01-07 |
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We constantly work to improve our freight handling techniques so as to minimize the possibility of shortage or damage occurring to your freight. However, in the event that you are involved with a “claim”, we have prepared the following guidelines to assist you in helping us resolve it. If you follow these guidelines, your claim will be processed with a minimum of delay. |
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| 60-day time limit for filing claims |
If your freight has been received with shortage or damages, you have 60 days to notify us of your claim. This notification must be in writing. An inspection report or a notification on the proof of delivery does not constitute a notice of claim. |
| Limit of responsibility | In the absence of a declared valuation on the bill of lading, the carrier’s maximum responsibility is limited to $4.41 per kilogram or $2.00 per pound on the claimed item. |
| Submitting claims : | When submitting a claim, please ensure the following documents are included: Copy of the original bill of lading and/or proof of delivery; Copy of the inspection report, if available; Copy of the original invoice from the supplier confirming the value of the goods at the time of shipping; |
| Retain damaged goods | All damaged goods should be retained at the consignee or at the shipper until the claim is settled. If possible, a salvage credit should be applied against the claim. |
| Cargo Inspections | An inspection report, filing of Notice of Intent to claim, or submission of claim do not constitute admission of liability. |
| What Sélect / Daily will do | Once we have received your claim, we will issue a claim acknowledgment. Please keep this form handy for future reference when inquiring about your claim. We will then investigate and advise you of the outcome as soon as possible. Please take into consideration that the investigation may take a while to complete. We try to settle all claims within a reasonable time frame. |
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